Archive for January, 2014

Free Webinar: How Libraries Can Support the Social Side of Research

This webinar is part of ProQuest’s Quantum continuing education program; a free program covering topics that include marketing your library, negotiation skills, developing partnerships, and more. You will find the Quantum program in the Discover More Corps, an online social network for current and future librarians and information professionals.

How Libraries Can Support the Social Side of Research

Presented by Jeffrey Lancaster, Emerging Technologies Coordinator, Science & Engineering Libraries, at Columbia University

Many libraries are using social media platforms to better engage their patrons, but what else can libraries do to support the increasingly social nature of research?  How can libraries learn what researchers actually do? As the roles taken on by libraries evolve, librarians are being asked to take part in the professionalization of researchers, in building communities of researchers, and in facilitating the sharing and dissemination of research.  This talk will emphasize the need for agile, iterative, and ever-changing solutions and will cover various strategies we are undertaking to address these questions.

dmc header

Thursday, February 27, 2014
at 1:00 pm, Central Standard Time (Chicago, GMT-06:00)

Thursday, February 27, 2014
at 11:00 am, Pacific Standard Time (San Francisco, GMT-08:00)

Thursday, February 27, 2014
at 2:00 pm, Eastern Standard Time (New York, GMT-05:00)

Thursday, February 27, 2014
at 7:00 pm, GMT Time (London, GMT)

Click here to register through the Discover More Corps.

Serials Solutions prend le nom de ProQuest

 

Serials Solutions fait partie intégrante de ProQuest depuis 2004 ; à compter d’aujourd’hui notre nom sera le reflet cette relation. Depuis peu, nos services s’étendent au-delà de la fourniture de contenus électroniques et périodiques, il est donc temps de mettre à jour notre identité pour inclure toutes nos activités. Aujourd’hui, la plupart de nos clients nous connaissent pour nos solutions innovantes telles que le service de découverte Summon, 360 et la nouvelle plateforme de services Intota.

Tout en observant le changement de nom de Serials Solutions en ProQuest sur les cartes de visite, les adresses email, les informations sur nos produits et ailleurs, soyez assurés que notre implication auprès des bibliothécaires, notre investissement dans le développement  de nos produits et la qualité de notre service client ne diminueront pas.

Si vous avez des questions, commencez par consultez les FAQ ci-dessous. Si vous ne trouvez pas de réponse, vous pouvez aussi contacter votre chargé de clientèle. Nicolas Espeche reste votre contact principale. Nous vous remercions pour votre soutien et votre confiance pendant que ProQuest trouve la meilleure manière d’être au service de votre bibliothèque et vos usagers.

Afin de vous assurer que vous recevez nos mises à jour, les dernières actualités sur nos produits, des informations clés pour les bibliothèques et les dernières tendances de la recherche, veuillez consulter vos préférences de notification et faire votre choix parmi les différents moyens de communication et sujets proposés. Vos sélections vous permettront de recevoir des informations sur les innovations ayant le plus d’intérêt pour vous.

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Nous comprenons que tout changement apporte son lot de questions. Pour vous aider, nous avons rassemblé une liste de questions fréquemment posées afin de faciliter la transition. Vous ne voyez pas votre question dans cette liste ? N’hésitez pas à contacter votre chargé de clientèle.

Questions fréquemment posées

1) Aurai-je un nouveau chargé de clientèle ? Si oui, quand ? Comment en serai-je informé ?

Vos contacts clientèle et formation peuvent changer. Nous sommes actuellement en train de restructurer notre service client en constituant des équipes locales mutualisées. Ces équipes seront chargées de répondre à tous vos besoins en termes de service, assistance et formation concernant tous les produits et technologies ProQuest.  Nous vous tiendrons informés prochainement avec des informations sur le service client propre à votre zone géographique. Rendez-vous ici pour plus d’informations.

2) Les numéros de téléphone vont-ils changer ?

Les numéros de téléphone restent les mêmes.

3) Que devient le site web de Serials Solutions ?

Le site reste le même jusqu’en mars 2014. Après cette date, ses contenus seront inclus dans le site de ProQuest.

4) Continuerai-je à recevoir la newsletter de Serials Solutions ?

Oui ! La newsletter aura pour nouveau nom  ProQuest Technologies et vous la recevrez dans votre boîte de réception une fois par mois. Inscrivez-vous à cette newsletter ici.

5) Comment puis-je recevoir la newsletter ProQuest Technologies ?

Rendez-vous sur les préférences de notification et mettez à jour vos informations. Vous recevrez les dernières actualités sur nos produits, des informations clés pour les bibliothèques et les tendances de la recherche.

6) Puis-je encore me connecter à Ulrichsweb?

Oui, vous pouvez toujours vous connecter au service Ulrichsweb. Vous continuez d’accéder à votre abonnement Ulrichsweb en utilisant ce lien : www.ulrichsweb.serialssolutions.com.

7) Que va devenir le Support Center de Serials Solutions ?

Conformément aux souhaits de nombre d’entre vous, nous allons étendre le Support Center de ProQuest pour inclure l’assistance à Serials Solutions et ebrary. Veuillez lire ce billet de blog à propos des améliorations apportées au Support Center (en anglais).

8) Dois-je continuer à envoyer mes questions à clients@serialssolutions.com ou dois-je le faire le via le Support Center?

Continuez à envoyer vos questions à clients@seriailssolutions.com.

9) Que dois-je faire avec la marque Serials Solutions présente sur ma page ?

Le service Summon reste le même. Veuillez mettre à jour votre web avec la nouvelle marque, disponible ici.

10) Les pages Linkedin , Facebook et Twitter de Serials Solutions vont-elles disparaître ?

Nous cesserons de publier du contenu sur Twitter, Facebook, Google+, et le sous-groupe LinkedIn pour Serials Solutions au cours du premier semestre 2014. Nos actualités seront transmises via les profils sociaux de ProQuest. Si vous ne l’avez pas déjà fait, veuillez suivre les comptes ProQuest sur Twitter, Facebook, et Google+. La page entreprise de Serials Solutions sur LinkedIn ne sera pas supprimée.

11) Cela aura-t-il une influence sur mon service ?

Il n’y aura pas d’impact sur votre service.

12) Qu’en est-il des URL contenant Serials Solutions comme nom de domaine ?

Vous continuerez à accéder à vos informations comme d’habitude.

 

HUMANITIES MATTER! Real Knowledge for Real Change

web dubois picThe humanities teach us where we’ve been through insights gained from history.

ProQuest primary sources provide access to profoundly personal documents that promote a deeper understanding and offer a counterpoint to official histories that help to develop critical thinking.

In 1903, the scholar and activist W. E. B. Du Bois, in his magisterial book “The Souls of Black Folk,” prophetically wrote that “the problem of the Twentieth Century is the problem of the color line.” Du Bois wrote in part in reaction to the Jim Crow segregation laws that were enacted throughout the South after 1877 and received the approval of the U.S. Supreme Court in the 1896 case of Plessy v. Ferguson.

Years after the publication of “The Souls of Black Folk,” and 50 years ago this year, the Civil Rights Movement achieved a landmark victory. The passage of the Civil Rights Act of 1964 outlawed racial discrimination in employment, education, and public facilities and public accommodations.

Throughout February we’re celebrating Black History Month, and we invite you to explore the fight against the color line with free trials to these vital Black History resources:
• History Vault modules: Black Freedom Struggle in the 20th Century and The NAACP Papers, including coverage of the NAACP’s role in the passage of the Civil Rights Act of 1964, the 1963 March on Washington, the Brown v. Board of Education school desegregation case, and more
• Black Abolitionist Papers
• Black Studies Center, including Black Literature Index,  journal articles, and dissertations on the Black Freedom Struggle
• ProQuest Historical Newspapers™ – Black Newspapers

With real knowledge of the past, we can influence history moving forward. Gain access to the primary sources available in ProQuest’s humanities collections through a free trial today!

And, learn more about Literature Online, which includes works on authors such as W. E. B Du Bois.

Humanities Matter!

Pivot™: An essential tool for the University of Pretoria

“I can highly recommend Pivot as a resource for a Research Support Department at a Higher Education Institution.”

Supporting the researchers and postgraduate students at the University of Pretoria (UP), the Department of Research and Innovation assists research initiatives such as finding funds and research partners from across the globe.

After a trial period of the ProQuest Pivot™ product, it received positive feedback from researchers across the UP, and they decided to subscribe fully to the product in order to enable the department to further support students through their funding needs.

University of Pretoria logo

Ninette Mouton, Research Grants Manager for the Department of Research and Innovation Support at UP, explained that for the researcher and postgraduates, “Pivot offers an easy to use interface that aids us to identify relevant funding opportunities on a broad range of academic disciplines.” She stated that the use of Pivot at the University resulted in “users spending less time trolling databases for funding and more time conducting innovative, cutting-edge research.”

Pivot not only benefits researchers in their quest for additional support, it allows the Department of Research and Innovation to support the users, especially those who are new and emerging, which is a critical aspect for the department.  Mouton specified that Pivot assists them in many ways “apart from a variety of useful reports. Pivot allows the Research Support Department to track and approach active users with support services while the Department can identify and encourage inactive users.”

Pivot™
Pivot has been recognized as a global leader that provides unmatched tools for discovering funding opportunities and supporting collaboration in the research development field. Pivot answers the growing demands on research developers to quickly discover the right funding opportunities and effectively collaborate with their colleagues. Designed for faculty, staff researchers, and graduate students, it’s intuitive and easily implemented.

Request a free trial of Pivot here.

 

ProQuest Serials Solutions’ Management Enhancements Streamline Workflows

We’re committed to improving the management of resources, and we demonstrated that with the release of several new enhancements that streamline workflows. These releases focus on helping libraries maintain an up-to-date knowledgebase and making it easier to evaluate and track available usage statistics.

Knowledgebase Notifications in the Client Center

Keep your knowledgebase up-to-date by staying informed of and responding to knowledgebase changes, through our new Client Center notifications page. In one centralized Client Center location, with alerts also posted on the Client Center home page, you can quickly identify knowledgebase updates that are specific to your library’s subscribed collection, and which require action. This development ensures that you don’t miss important information affecting your management and discovery services.

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From “Facts about the Belvedere-Tiburon Library”
Tiburon, CA

360 Counter Enhancements

Several user interface enhancements make it easier to evaluate and track available usage statistics. With improvements to the 360 Counter landing and summary pages, users can spend less time, with fewer clicks, in getting the information they need. They canquickly identify available data, spot gaps, and filter or sort more efficiently, request updates, make corrections and more!

If you are a customer and want to learn more about these enhancements, visit the Support Center.

Not yet a customer and want to learn more? Connect with us to learn more about how you can improve resource management and assessment at your library.

Ulrichsweb Enhancement Improves Acquisitions and Saves Time

Ulrichsweb subscribers are taking advantage of a new “full text sources” advanced search index to improve acquisitions and save time. This new feature saves time when trying to identify serials in full text sources, drill into title and publisher details, and run quick comparisons between full text sources and abstract and indexing (A&I) sources.

Requested by users and now a part of their Ulrichsweb subscription, the advanced search option makes precision searching easier through filtering and faceting, so users can find, identify and learn more about the journals, magazines, Open Access publications, and other periodicals in full-text aggregations. As a result, users can identify gaps in coverage and titles in common between full-text sources, and also between full-text sources and abstracting and indexing (A&I) sources.The key to the development of this advanced search feature is the indexing of two core knowledgebases – the bibliographic and A&I availability data from Ulrich’s and full-text availability data from Serials Solutions® knowledgeworks.
For more details or a demo of this new option, please contact us.

Serials Solutions takes the ProQuest Name

Serials Solutions has been a part of ProQuest since 2004 and now our name will reflect that relationship. We’ve recently expanded beyond our original mission of managing e-content and serving serials, so it’s time to update our name to one that encompasses all that we do.  Today, most customers know us for our leading solutions such as the Summon discovery service, 360, and the new Intota Services Platform.

While you will see the Serials Solutions name change to ProQuest on business cards, email addresses, product information and other places, rest assured that our dedication to librarians, investment in product development and customer support are not changing.

If you have questions, start by taking a look at a list of the most frequently asked questions below. Or, please contact your sales representative. Thank you for your continued partnership and support as ProQuest finds ways to serve you and your library users even better.

To ensure you receive updates, the latest news about our products, key library information and researcher trends, please visit our subscription preferences page and choose from the variety of communication types and topics. Your selections will enable us to keep you informed about the innovations of greatest interest to you.

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We realize change often brings new questions. To help you rest assured that our dedication to librarians, investment in product development and customer support are not changing, we’ve assembled a list of frequently asked questions to ease the transition. (Not seeing your question on this list? Please feel free to contact your sales representative.)

Most Frequently Asked Questions

1)      Will I get a new service representative? If so, when? How will I be notified?

Your support and training contacts may change. We are transforming our current service and support structure, into unified, regional-based customer experience teams. These teams will be responsible for meeting all of your service, support, and training needs across all ProQuest products and technologies.  We will be following up with you soon with support details specific to your region. Go here for more information.

2)      Will business phone numbers change?

Business phone numbers remain the same.

3)      What happens to the Serials Solutions website?

The website stays at the same site until March, 2014. After that time, its information will be included in the ProQuest website.

4)      Will I still receive a Serials Solutions newsletter?

Yes! The newsletter will change its name to ProQuest Technologies and you’ll see it in your inbox once a month.  Sign up for the newsletter here.

5)      How can I sign up for the ProQuest Technologies Newsletter?

Go to the subscription preferences page  and update your information. You’ll receive the latest news about our products, key library information, and researcher trends.

6)      Can I still log into Ulrichsweb?

Yes, you can still log into the Ulrichsweb service. You can continue to access your Ulrichsweb subscription using this URL: www.ulrichsweb.serialssolutions.com.

7)      What will happen to the Serials Solutions Support Center?

As many of you have requested, we will expand the current ProQuest Support Center to include Serials Solutions and ebrary support. Please see this blog post about support center improvements.

8)      Do I continue to submit questions to clients@serialssolutions.com or through the Support Center?

Please continue to submit questions to clients@serialssolutions.com.

9)      What about Serials Solutions branding that I have on my page?

The Summon service name remains the same. Please update your web site with the new branding, available here. [need link]

10)   Are the Serials Solutions Facebook, Twitter, and LinkedIn pages going away?

Posting will cease for Serials Solutions Twitter, Facebook, Google+, and LinkedIn subgroup during Q1 2014. Technology social media will be sent out via ProQuest’s social media sites. If you haven’t done so already, please follow ProQuest’s Twitter, Facebook, and Google+, sites. The Serials Solutions LinkedIn company page will not be removed.

11)   Will there be any impact to my service?

There will be no impacts to your service.

12)   What about URLs with Serials Solutions as a domain?

You can continue to access your information as usual.

 

Researchers: Use ProQuest Flow to share, discover, and manage content – Free!

ProQuest’s powerful collaboration and document management tool Flow™ is now accessible free for individual researchers – including those in institutions that don’t subscribe to the service. This new free service compliments the Flow Institutional version that launched in mid-2013.

Flow leverages a decade of experience with the RefWorks® suite of tools, resulting in a unique service that manages researcher workflows while integrating document management and sharing with citation data. This enables users to discover and manage content, store and organize documents, and through integration with Microsoft® Word, write papers, supported with instant bibliographies and annotation. Plus, Flow’s social capabilities allow simple document sharing.

flow screen capLike RefWorks, Flow is designed to keep libraries at the hub of university research. Subscribing libraries can tap into usage data from both the free and premium accounts, revealing patterns that help them understand what their users are researching and which resources are most useful to them. Broadening access to Flow via free individual accounts is expected to yield richer analytics and content usage data.

“The ways in which researchers are managing materials and collaborating has changed. Flow recognizes and supports those new routines intuitively. But it also takes the next step by generating data that libraries can rely on to improve their service, hone their collections and plot trends that help them anticipate future needs,” said Sharon Lubrano, ProQuest Vice-President, Research Solutions.

Flow has been embraced for its intuitive, fluid approach to supporting researchers’ workflow. Its integration of text documents and references enables researchers and scholars to easily organize their research. Sharing capabilities support team collaboration, providing a platform for study groups to work together from multiple locations and for instructors to make class readings accessible within the student workflow.

Users can save web page content and metadata, create collections to organize documents and citations, and upload PDF and Office documents. Plus, Flow has built-in recognition of documents and citations so users don’t have to enter metadata manually. Once saved to the cloud, these documents can be read, highlighted, and annotated.

In addition to providing usage statistics, institutional subscriptions enable libraries to offer a premium service to their users, including a remarkable 10GB of storage per user (the free accounts that just launched have 2GB storage), unlimited collaborators (free accounts can have up to 10 collaborators per project), training options that improve skills in using the service and personal support.

To learn more about this powerful tool, click here.

Research management and the development process: How to engage faculty

Research offices come in many configurations (centralized or distributed) and with a variety of staffing combinations, but regardless of the model, all are challenged with engaging faculty to support and, in some case, grow the research enterprise of the institution.

Research administrators are often equipped with a variety of tools and information sources along with their own wealth of knowledge; however, these assets are not always enough to engage faculty.

research enterprise PDFIn this ProQuest article, read about various ways that the research managers interact with their faculty to enhance the research development process.

This useful guide offers solid advice for those tasked with the challenge of motivating faculty to find funding, or those who need to further streamline the work they are doing to promote the research development office’s tools and services. Drawing from a variety of research offices who participated in a survey, the experience of some of the professionals we work with offers valuable ideas surrounding faculty engagement, while encouraging a realistic approach to application.

ProQuest and Ex Libris Cooperate to Improve Research Workflows

Content indexing and interoperability improve service and choice for researchers, students and librarians

ProQuest and the Ex Libris® Group understand that researchers and librarians search for and manage content using solutions from different providers. Today, the two companies announced a collaboration to make their key services work better together to improve user experience and support customer choice.

The most immediate benefit for mutual customers will be the indexing of dozens of ProQuest’s most widely used content databases in the Ex Libris Primo® Central Index of scholarly electronic resources. When the first stage of work is completed, ProQuest’s ebrary® and EBL-Ebook Library® collections will become discoverable by all Primo Central users as well.

To read more, click here.